We want your booking with us to run as smoothly as possible. In order to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection to both you and our business.
How to Book
Please ensure you have read, understood and accepted the Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them, therefore entering into a contract.
To make a booking (or to confirm a provisional booking) please use the live booking system on our website or call 01929 401040.
Once this form is received and processed and you receive a booking email from us, your booking in then classed as a confirmed booking and the terms and conditions below apply. By completing this form you are entering into a contract with us.
Although your booking will be classed as confirmed on receipt of this form, your space(s) on the course you have selected will be provisional until payment has been received.
Cancellation charges apply should you decide to cancel, whether or not payment has been received. All courses become non transferable, cancellable or refundable when there are 5 working days or less to the course date.
Methods of Payment
Payment of the course fees must be made in advance and should be made at the time of placing a booking or immediately after receiving an invoice.
Payment can be made by cheque payable to Market Cross UK Limited, by credit/debit card or bank transfer. Please the Market Cross Secure Bookings portal to provide your card details or obtain our bank account information.
All invoices are due for immediate payment and must reach us by the course date. Late payments may incur a late payment charge of 10% and you may forfeit your space(s) on the course. Invoices will be sent a minimum of 5 working days before the course start date. If payment cannot be made within this timescale you must contact us in writing to let us know.
Where an invoice becomes substantially late, we reserve the right to pass your account to a debt collection agency. When we do this, the agency will add fees and charges to the invoice which will become your responsibility to pay.
Where bookings are made from a private email address (i.e. yahoo, gmail etc), the booking will need to be secured by providing credit/debit card details to us. A form will be emailed to you shortly after booking.
VAT
All payments quoted are exclusive of VAT unless otherwise stated, which is applicable at the standard rate.
Cancellation – Face to Face Courses
Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.
Bookings must be cancelled in writing to the nominated trainer or training contact (letter, email or text).
- Cancellations with 5 working days or less of the training start date will be charged the full course fee.
- Cancellations more than 5 working days and less than 15 working days of the training start date will be charged 50% of the full course fee.
- Cancellations more than 15 working days in advance of the course will incur no charge.
- Working days are the 5 days Monday to Friday.
No shows on the day without any notice will be classed as cancelling on the day.
Once an invoice has been raised and sent, this will become payable under all circumstances. To ensure a consistent service is provided to all, this is non-negotiable.
Cancellation – Online Coures
Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.
Bookings can be cancelled by using the Market Cross Secure Bookings portal or calling us on 01929 401040.
- Cancellations with 48 hours or less of the training start date will be charged the full course fee.
- Cancellations more than 48 hours in advance of the course will incur no charge.
No shows on the day without any notice will be classed as cancelling on the day.
To ensure a consistent service is provided to all, this is non-negotiable.
Cancellation – Free Webinars
Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.
Delegate Submission
It is possible to substitute an alternative delegate on any place booked at no additional cost.
Course Transfer – Face to Face Courses
A confirmed booking may be transferred to another of Market Cross UK Limited’s courses, availability permitting, providing that there is more that 5 working days before the course date and the new course takes place within three months of the date originally booked. Market Cross UK Limited is not obliged to ensure suitable alternatives are available.
Requests to transfer should be made in writing by post or email.
- Transfers are not permitted within 5 working days or less of the training course start date
- Transfers made within 5 – 10 working days of the training start date will be charged 25% of the course fee.
- Transfers made within 10 – 30 days of the training start date will be charged 15% of the course fee.
Any such fees due will revert to a cancellation fee in respect of the original booking if the transferred booking is subsequently cancelled.
A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.
Course Transfer – Online Courses
A confirmed booking may be transferred to another of Market Cross UK Limited’s online courses, availability permitting, providing that there is more that 24 hours before the course date and the new course takes place within three months of the date originally booked. Market Cross UK Limited is not obliged to ensure suitable alternatives are available.
Requests to transfer should be made in writing by post or email.
- Transfers are not permitted within 24 hours or less of the training course start date
- Transfers with more than 24 hours notice will be processed at no charge.
Any such fees due will revert to a cancellation fee in respect of the original booking if the transferred booking is subsequently cancelled.
A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.
Cancellation – Free Webinars
Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.
Course Content and Programme Schedule
Market Cross reserves the right to alter the advertised schedule of courses, which may include cancellation of a course.
All advertised programmes require a minimum number of bookings to be placed on each course. Where this number is not reached, we may choose to cancel the course. Where Market Cross cancels a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided then a full refund will be given. If we need to cancel a course then 14 days notice will be provided.
Market Cross UK Limited reserves the right to alter or amend the advertised content of any course without notice in order to continuously provide a high quality service or due to circumstances beyond our control.
Market Cross UK Limited reserves the right to change the venue from that originally advertised by providing 14 days notice.
Market Cross UK Limited will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.
Acceptable Use of Facilities
In placing a booking you agree to abide by Market Cross UK Limited’s Acceptable Use Policy relating to the use of Market Cross UK Limited’s facilities. This policy requires the following:
- None of Market Cross UK Limited’s facilities may be used to locate, display or transmit any material which is illegal or offensive,
- No software may be downloaded or installed on any of Market Cross UK Limited’s computing equipment unless under the explicit direction of the Market Cross Trainer,
- No data may be imported which has not been checked for viruses and which is not under the explicit direction of the Market Cross Trainer,
- No food and drink may be brought into the training rooms.
Smoking
Market Cross UK Limited’s premises are non-smoking and all delegates are required to adhere to this policy.
Exclusion
Market Cross UK Limited reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. Market Cross UK Limited will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.
Digital and Online Training Facilities
Market Cross UK Limited will provide access to our online training platforms in order for delegates to attend an online training course.
Charges for online training are per delegate and not per connection. Where we suspect more than one person is using a connection to our digital services, we reserve the right to terminate and block the connection without refund.
We will publish the minimum software and hardware requirements for accessing our online and digital services. It is the delegates responsibility to check these prior to the course and cancel within the required timescales where these cannot be met.
Market Cross UK Limited will not be responsible for failures to connect due to software or hardware requirements not being met, internet drop-outs or failures, issues with firewalls or being unable to download the required software due to internal security policies.
Free Webinars and Other Online Services Offered Free of Charge
Market Cross UK Limited will from time to time offer some online and digital services free of charge.
Where this is the case we use an email marketing list programme to collect and manage registrations including sending joining instructions. This data will also be added to our main marketing list and used to send further communications after the event where we think the delegate will be interested in the content. Information can be unsubscribed at any time.
These terms and conditions were last updated on the 10th October 2020.